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NetEye.Cloud as a SaaS solution NetEye.Cloud Subscription Base Concepts Authentication Options Authentication via IdP Group Claims for Authorization Management Authentication via Microsoft Entra ID Authorization
NetEye.Cloud Solution Monitoring Asset Management SOC System Administrator SOC Attacker Centric Cyber Threat Intelligence - SATAYO Introduction to NetEye Monitoring Business Service Monitoring IT Operation Analytics Visualization Network Visibility Log Management & Security Orchestrated Datacenter Shutdown Application Performance Monitoring User Experience Service Management Service Level Management & Reporting Requirements for a Node Cluster Requirements and Best Practices NetEye Satellite Requirements TCP and UDP Ports Requirements Additional Software Installation Introduction Single Node Cluster NetEye Master Master-Satellite Architecture Underlying Operating System Acquiring NetEye ISO Image Installing ISO Image Single Nodes and Satellites Cluster Nodes Configuration of Tenants Satellite Nodes Only Nodes behind a Proxy Additional NetEye Components Satellites Nodes only Verify if a module is running correctly Accessing the New Module Cluster Satellite Security Backup and Restore Identity and Access Management External Identity Providers Configure federated LDAP/AD Emergency Reset of Keycloak Configuration Advanced Configuration Roles Single Page Application in NetEye Module Permissions and Single Sign On Within NetEye Importing User Federation Groups inside another Group Importing OIDC IdP Groups inside another Group Resources Tuning Advanced Topics Basic Concepts & Usage Advanced Topics Monitoring Environment Templates Monitored Objects Import Monitored Objects Data Fields Deployment Icinga 2 Agents Configuration Baskets Dashboard Monitoring Status Integration with Elasticsearch VMD Permissions Notifications Jobs API Configuring Icinga Monitoring Retention Policy NetEye Self Monitoring Concepts Collecting Events Add a Filter Node WHERE Conditions Iterating over Event fields Retrieving Payload of an Event Extract Variables Create a Rule Tornado Actions Test your Configuration Export and Import Configuration Example Under the hood Development Retry Strategy Configuration Thread Pool Configuration API Reference Configure a new Business Process Create your first Business Process Node Importing Processes Operators The ITOA Module Configuring User Permissions Telegraf Metrics in NetEye Telegraf Configuration Telegraf on Monitored Hosts Visualizing Dashboards Customizing Grafana The NetEye Geo Map Visualizer Map Viewer Configuring Geo Maps NagVis Audit Log Overview Shutdown Manager user Shutdown Manager GUI Shutdown Commands Advanced Topics Overview User Role Management Cube Use Cases ntopng and NetEye Integration Permissions Retention Advanced Topics Overview User Roles Nodes RDP Client Building Tools Editor: Interface Overview Editor: Script Building Editor: Managing Scripts Designer: Interface Overview Designer: Interface Options Designer: Component Tree Selector: Interface Overview Test Case Management Dashboard Use Cases Overview Architecture Authorization Kibana Elasticsearch Cluster Elasticsearch Configuration Replicas on a Single Node Elasticsearch Performance tuning Overview Enabling El Proxy Sending custom logs to El Proxy Configuration files Commands Elasticsearch Templates and Retentions El Proxy DLQ Blockchain Verification Handling Blockchain Corruptions El Proxy Metrics El Proxy Security El Proxy REST Endpoints Agents Logstash Rsyslog Elastic APM Elastic RUM Elastic XDR Overview Authorization in the Command Orchestrator Module Configuring CLI Commands Executing Commands Overview Permissions Installation Single Tenancy Multitenancy Communication through a Satellite Asset collection methods Display asset information in monitoring host page Overview Customers Availability Event Adjustment Outages Resource Advanced Topics Introduction The Intelligence We Produce Mitre Attack Coverage Getting Started Settings SATAYO Items Intelligence Requirements Managed Service Request Form FAQ Changelog SATAYO Community NetEye.Cloud as a SaaS solution NetEye.Cloud Subscription Base Concepts Authentication Options Authentication via IdP Group Claims for Authorization Management Authentication via Microsoft Entra ID Authorization Monitoring with NetEye.Cloud Monitoring Environment Business Service Monitoring VMD Asset Management in Neteye.Cloud Automatic Inventory Collection Software & License Management Contract & Supplier Management Change & Lifecycle Management SOC System Administrator (AdS) Access to NetEye and Elastic Elastic Dashboards Elastic Discover Elastic Alerts Elastic Rules Introduction to SOC Attacker Centric Service Description NetEye SIEM About SATAYO Threat Intelligence and Security Operations How SATAYO works MITRE ATT&CK Coverage SATAYO Findings SaaS & Managed Mode Before you start Update Procedure Single Node Upgrade from 4.48 to 4.49 Cluster Upgrade from 4.48 to 4.49 Satellite Upgrade from 4.48 to 4.49 DPO machine Upgrade from 4.48 to 4.49 Create a mirror of the RPM repository Sprint Releases Feature Troubleshooting Backup and Restore Tornado Networking Service Management - Incident Response IT Operation Analytics - Telemetry Identity Provider (IdP) Configuration NetEye Cluster on Microsoft Azure NetEye Cluster on AWS Introduction to NEP Getting Started with NEPs Online Resources Obtaining NEP Insights Available Packages Advanced Topics Upgrade to NetEye 4.48 Setup Configure swappiness Restarting Stopped Services Enable stack traces in web UI How to access standard logs Director does not deploy when services assigned to a host have the same name How to enable/disable debug logging Activate Debug Logging for Tornado Modules/Services do not start Sync Rule fails when trying to recreate Icinga object How to disable InfluxDB query logging Managing an Elasticsearch Cluster with a Full Disk Some logs are not indexed in Elasticsearch Elasticsearch is not functioning properly Reporting: Error when opening a report Debugging Logstash file input filter Bugfix Policy Reporting Vulnerabilities Glossary

Base Concepts

Authentication

Authentication is the process of verifying that a user is who they claim to be. When you log in to NetEye.Cloud, the platform checks your credentials — such as your email and password or a corporate single sign-on (SSO) session — against a trusted identity system before granting access.

In practice, this means:

  • You provide your credentials (e.g. email address and password).

  • A trusted identity system confirms that those credentials are valid and belong to a real, authorized account.

  • NetEye.Cloud accepts the confirmation and lets you in — or denies access if verification fails.

NetEye.Cloud never stores or manages your password directly. Instead, it delegates the verification step to an external Identity Provider (IdP) — a dedicated service that your organization already uses to manage user accounts and credentials (for example, Microsoft Entra ID).

Note

If your organization does not operate a supported Identity Provider, authentication can be handled through a local NetEye.Cloud account managed by the NetEye.Cloud Team. In this case, any changes to user access must be requested through the NetEye.Cloud service request process.

The sections that follow describe how the authentication flow works in detail and how to configure your Identity Provider for use with NetEye.Cloud.

How Authentication Works

When you log in to NetEye.Cloud, the platform processes your request through several steps before granting access. The diagram below summarizes the flow; the paragraphs that follow describe each step in detail.

Note

You do not need to install or configure anything for this flow to work. It is handled entirely by the NetEye.Cloud platform once the initial Identity Provider setup has been completed during onboarding.

  1. You open the NetEye.Cloud Login Page and enter your email address.

  2. NetEye.Cloud routes the request through its authentication broker. Internally, the platform uses Keycloak — an open-source identity and access management service — as a central broker for all login requests. Keycloak inspects the email domain you provided and determines which Identity Provider is responsible for your organization.

  3. The request is forwarded to your Identity Provider. Keycloak redirects you to your organization’s IdP (for example, Microsoft Entra ID). You authenticate there using your corporate credentials — NetEye.Cloud never sees or stores your password.

  4. Your Identity Provider responds. After successful authentication, the IdP issues a security token back to Keycloak. This token confirms your identity and, if configured, includes group-membership claims that NetEye.Cloud can use for authorization.

  5. NetEye.Cloud validates the token. Keycloak verifies that the token is authentic, has not expired, and that your account is authorized to access NetEye.Cloud services. If any of these checks fail — for example, the token is invalid, your account is not recognized by the IdP, or no valid authorization information is present — access is denied.

  6. Access is granted. Once validation succeeds, you are logged in and can use the NetEye.Cloud services included in your subscription.

When Access Is Denied

NetEye.Cloud denies access when any of the following conditions occur during the authentication process:

  • Authentication failure — your Identity Provider could not verify your credentials (e.g. wrong password, expired account).

  • Unverifiable token — the security token was issued by a known Identity Provider, but NetEye.Cloud cannot validate it. This typically means the token’s signature does not match the expected certificate, the signing algorithm is unsupported, or the token has been tampered with in transit.

  • Unrecognized Identity Provider — the token’s issuer does not match any Identity Provider configured in NetEye.Cloud. This can occur if the IdP was never set up, was removed, or if its issuer identifier changed after the initial configuration.

  • No valid NetEye.Cloud profile — your account is not recognized as an authorized NetEye.Cloud user.

  • Missing or insufficient group membership — when Group Claims are enabled, your account does not belong to any group that is mapped to a NetEye.Cloud role.

In all cases, you will be redirected to an error page. If you believe your access was denied in error, contact your organization’s IdP administrator or open a request through the NetEye.Cloud service request process.

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