User Guide Functional Overview Requirements Architecture System Installation NetEye Additional Components Installation Setup The neteye Command Director NetEye Self Monitoring Tornado Business Service Monitoring IT Operation Analytics - Telemetry Geo Maps NagVis Audit Log Shutdown Manager Reporting ntopng Visual Monitoring with Alyvix Elastic Stack IT Operations (Command Orchestrator) Asset Management Service Level Management Cyber Threat Intelligence - SATAYO NetEye.Cloud Strategy Monitoring SOC System Administrator SOC Attacker Centric Cyber Threat Intelligence - SATAYO NetEye Update & Upgrade Backup and Restore How To NetEye Extension Packs Troubleshooting Security Policy Glossary
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About SATAYO Threat Intelligence and Security Operations How SATAYO works SATAYO Items SaaS & Managed Mode
NetEye.Cloud Strategy Monitoring SOC System Administrator SOC Attacker Centric Cyber Threat Intelligence - SATAYO Introduction to NetEye Monitoring Business Service Monitoring IT Operation Analytics Visualization Network Visibility Log Management & Security Orchestrated Datacenter Shutdown Application Performance Monitoring User Experience Service Management Service Level Management & Reporting Requirements for a Node Cluster Requirements and Best Practices NetEye Satellite Requirements TCP and UDP Ports Requirements Additional Software Installation Introduction Single Node Cluster NetEye Master Master-Satellite Architecture Underlying Operating System Acquiring NetEye ISO Image Installing ISO Image Single Nodes and Satellites Cluster Nodes Configuration of Tenants Satellite Nodes Only Nodes behind a Proxy Additional NetEye Components Single Node Cluster Node Satellites Nodes only Verify if a module is running correctly Accessing the New Module Cluster Satellite Security Backup and Restore Identity and Access Management External Identity Providers Configure federated LDAP/AD Emergency Reset of Keycloak Configuration Advanced Configuration Roles Single Page Application in NetEye Module Permissions and Single Sign On Within NetEye Importing User Federation Groups inside another Group Importing OIDC IdP Groups inside another Group Resources Tuning Advanced Topics Basic Concepts & Usage Advanced Topics Monitoring Environment Templates Monitored Objects Import Monitored Objects Data Fields Deployment Icinga 2 Agents Configuration Baskets Dashboard Monitoring Status Icinga2 Features VMD Permissions Notifications Jobs API Configuring Icinga Monitoring Retention Policy NetEye Self Monitoring Concepts Collecting Events Add a Filter Node WHERE Conditions Iterating over Event fields Retrieving Payload of an Event Extract Variables Create a Rule Tornado Actions Test your Configuration Export and Import Configuration Example Under the hood Development Retry Strategy Configuration Thread Pool Configuration API Reference Configure a new Business Process Create your first Business Process Node Importing Processes Operators The ITOA Module Configuring User Permissions Telegraf Metrics in NetEye Telegraf Configuration Telegraf on Monitored Hosts Visualizing Dashboards Customizing Grafana The NetEye Geo Map Visualizer Map Viewer Configuring Geo Maps NagVis Audit Log Overview Shutdown Manager user Shutdown Manager GUI Shutdown Commands Advanced Topics Overview User Role Management Cube Use Cases ntopng and NetEye Integration Permissions Retention Advanced Topics Overview User Roles Nodes RDP Client Building Tools Editor: Interface Overview Editor: Script Building Editor: Managing Scripts Designer: Interface Overview Designer: Interface Options Designer: Component Tree Selector: Interface Overview Test Case Management Dashboard Use Cases Overview Architecture Authorization Kibana Elasticsearch Cluster Elasticsearch Configuration Replicas on a Single Node Elasticsearch Performance tuning Overview Enabling El Proxy Sending custom logs to El Proxy Configuration files Commands Elasticsearch Templates and Retentions El Proxy DLQ Blockchain Verification Handling Blockchain Corruptions El Proxy Metrics El Proxy Security El Proxy REST Endpoints Agents Logstash Elastic APM Elastic RUM Elastic XDR Log Manager - Deprecated Overview Authorization in the Command Orchestrator Module Configuring CLI Commands Executing Commands Overview Permissions Installation Single Tenancy Multitenancy Communication through a Satellite Asset collection methods Display asset information in monitoring host page Overview Customers Availability Event Adjustment Outages Resource Advanced Topics Introduction The Intelligence We Produce Mitre Attack Coverage Getting Started Settings SATAYO Items Intelligence Requirements Managed Service Request Form FAQ Changelog SATAYO Community NetEye.Cloud as a SaaS solution Accessing NetEye.Cloud Monitoring with NetEye.Cloud Monitoring Environment Business Service Monitoring VMD SOC System Administrator (AdS) Access to NetEye and Elastic Elastic Dashboards Elastic Discover Elastic Alerts Elastic Rules Introduction to SOC Attacker Centric Service Description NetEye SIEM About SATAYO Threat Intelligence and Security Operations How SATAYO works SATAYO Items SaaS & Managed Mode Before you start Update Procedure Single Node Upgrade from 4.46 to 4.47 Cluster Upgrade from 4.46 to 4.47 Satellite Upgrade from 4.46 to 4.47 DPO machine Upgrade from 4.46 to 4.47 Create a mirror of the RPM repository Sprint Releases Feature Troubleshooting Backup and Restore Tornado Networking Service Management - Incident Response IT Operation Analytics - Telemetry Identity Provider (IdP) Configuration NetEye Cluster on Microsoft Azure Introduction to NEP Getting Started with NEPs Online Resources Obtaining NEP Insights Available Packages Advanced Topics Upgrade to NetEye 4.31 Setup Configure swappiness Restarting Stopped Services Enable stack traces in web UI How to access standard logs Director does not deploy when services assigned to a host have the same name How to enable/disable debug logging Activate Debug Logging for Tornado Modules/Services do not start Sync Rule fails when trying to recreate Icinga object How to disable InfluxDB query logging Managing an Elasticsearch Cluster with a Full Disk Some logs are not indexed in Elasticsearch Elasticsearch is not functioning properly Reporting: Error when opening a report Debugging Logstash file input filter Bugfix Policy Reporting Vulnerabilities Glossary

SaaS & Managed Mode

In addition to the standard SaaS platform access, SATAYO also offers an optional SaaS & Managed modality. This service combines the platform’s automated monitoring capabilities with continuous evaluation performed by the Cyber Threat Intelligence team.

The main difference from the basic SaaS option lies in how evidence is collected and assessed. While the platform continues to perform automated scans and detections, the managed component introduces expert validation, contextual analysis, and prioritization of the findings. This approach helps ensure that the collected evidence is accurately interpreted and that relevant issues are highlighted and addressed more effectively.

SaaS & Managed modality implies recurring scans, with the periodicity indicated at the link How SATAYO works.

On top of that, the following is included in this version of the service:

  • verification in sandboxes (e.g. VirusTotal)

  • analysis of infostealer credentials (the acquisition from paid marketplaces is also included, with a default allocation of 2% of the annual service subscription, which may be increased if necessary)

The Cyber Threat Intelligence team manages the analysis of suspicious results, while tickets with mitigation instructions are opened for you in Jira. You are automatically notified when a new ticket is available. You also have the option to open tickets on your own and request analysis of a specific piece of evidence that you feel is important.

Why Choose Managed Service

The SaaS & Managed option is particularly useful for organizations that do not operate their own Security Operations Center (SOC) or do not have dedicated resources to continuously evaluate security findings. In this scenario, the Cyber Threat Intelligence team provides operational guidance, reviews detected evidence, and manages the ticketing workflow, allowing you to monitor the progress and resolution of issues directly through the platform.

Organizations that already operate an internal SOC may prefer the basic SaaS option. In this case, SATAYO findings can be integrated into the organization’s existing processes and ticketing infrastructure. When external systems are used (for example Jira), providing and managing your own licenses and API access is up to you.

Help Center

The Help Center of Wuerth Phoenix, is the place where you can open tickets or requests for malfunctions, information, help with configurations or anything you need.

The Help Center is based on Atlassian Jira and you need a Jira account to open requests.

In case you don’t have it, it can be easily created here. Simply enter your email address and you will receive a link to finalize the registration.

SATAYO results are analyzed by our analysts and the analyses are communicated to you through this portal.

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