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Roles and Permissions

NetEye.Cloud uses role-based authorization to determine which modules users can access and which operations they can perform. Authentication verifies a user’s identity; authorization grants the permissions needed for that user’s tasks. Signing in through Single Sign-On (SSO) does not automatically grant access to every module or to all data.

Roles, Permissions and Scope

A user’s role combines a contract type with an access level, within the scope of the user’s company/tenant:

  • Contract type identifies a subscribed service or a defined subset of its functionality, such as monitoring (MON) or the Elastic Stack (ELK).

  • Access level describes the user’s responsibilities within that contract type: Viewer, Editor or Admin.

  • Permissions are the module-specific operations granted by the platform for that contract type and access level.

  • Tenant restrictions limit those operations to the company’s own data. No access level, including Admin, overrides this boundary.

A user can have different access levels for different contract types, but only one access level is allowed per contract type. For example, a user may be a Viewer for MON and an Editor for ELK.

Access Levels

Access level

General capabilities

Viewer

Views information, such as monitoring data and performance graphs, within the user’s tenant and contract type.

Editor

Includes Viewer capabilities and allows editing dashboards and other elements that are not configurations or settings.

Admin

Includes Editor capabilities and allows managing data sources and editing configurations. This is a module administrator, not a full system administrator.

Not every contract type supports all three levels. The exact permissions and available levels depend on the subscribed service. Unsupported contract/access-level combinations default to Viewer, as described in Authorization. Consult that section for the current contract-specific availability table before assigning a role.

Who Manages Roles?

With an Identity Provider and Group Claims enabled, your organization manages role assignments through group memberships in its own Identity Provider (IdP). During login, the IdP supplies those groups in the authentication token, and NetEye.Cloud maps recognized groups to the configured contract types, access levels and module permissions. Routine access changes through existing mapped groups do not require a service request.

Group names must match the mappings agreed with the NetEye.Cloud Team. Creating or renaming a group in the IdP alone does not create a new role or change the platform’s permissions. NetEye.Cloud controls the mapping and grants access only within the company’s active contracts and tenant. Unrecognized group claims are silently ignored and grant no permissions.

Without Group Claims, or when using local NetEye.Cloud accounts, the NetEye.Cloud Team manages authorization on your behalf. Requests to change roles or add or remove service access must be submitted through the NetEye.Cloud service request process.

For more information about these management options, see Group Claims for Authorization Management.

Managing Role Assignments

In order to manage your role assignments:

  1. Identify the subscribed contract types the user needs for their work.

  2. Choose the lowest available access level that meets those needs, assigning only one level for each contract type.

  3. For self-managed authorization, add or remove the user’s membership in the corresponding mapped IdP groups. Coordinate any new group mapping with the NetEye.Cloud Team. For delegated authorization, request the change through the service request process.

  4. Have the user log out and log back in, then verify that the expected modules, data and operations are available.

Note

Permissions are applied during login. Role or group-membership changes require logging out and logging back in to take effect; they should not be assumed to update an existing session immediately.

If expected permissions are missing, check that the user’s group claims exactly match the configured group names and that the requested access level is available for the contract type. The detailed mapping process and tenant restrictions are described in Authorization.

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