User Guide Functional Overview Requirements Architecture System Installation NetEye Additional Components Installation Setup The neteye Command Director NetEye Self Monitoring Tornado Business Service Monitoring IT Operation Analytics - Telemetry Geo Maps NagVis Audit Log Shutdown Manager Reporting ntopng Visual Monitoring with Alyvix Elastic Stack IT Operations (Command Orchestrator) Asset Management Service Level Management Cyber Threat Intelligence - SATAYO NetEye.Cloud Solution Monitoring Business Service Monitoring Asset Management SOC System Administrator SOC Attacker Centric Cyber Threat Intelligence - SATAYO NetEye Update & Upgrade Backup and Restore How To NetEye Extension Packs Troubleshooting Security Policy Glossary
module icon Business Service Monitoring
Business Service Monitoring Business Process Logic Business Process View
NetEye.Cloud Solution Monitoring Business Service Monitoring Asset Management SOC System Administrator SOC Attacker Centric Cyber Threat Intelligence - SATAYO Introduction to NetEye Monitoring Business Service Monitoring IT Operation Analytics Visualization Network Visibility Log Management & Security Orchestrated Datacenter Shutdown Application Performance Monitoring User Experience Service Management Service Level Management & Reporting Requirements for a Node Cluster Requirements and Best Practices Kubernetes Networking NetEye Satellite Requirements TCP and UDP Ports Requirements Additional Software Installation Introduction Single Node Cluster Kubernetes NetEye Master Master-Satellite Architecture Underlying Operating System Acquiring NetEye ISO Image Installing ISO Image Single Nodes and Satellites Cluster Nodes Configuration of Tenants Satellite Nodes Only Nodes behind a Proxy Additional NetEye Components Satellites Nodes only Verify if a module is running correctly Accessing the New Module Cluster Satellite Security Backup and Restore Identity and Access Management External Identity Providers Configure federated LDAP/AD Emergency Reset of Keycloak Configuration Keycloak Hostname Configuration Advanced Configuration Roles Single Page Application in NetEye Module Permissions and Single Sign On Within NetEye Importing User Federation Groups inside another Group Importing OIDC IdP Groups inside another Group Resource Tuning Advanced Topics Basic Concepts & Usage Advanced Topics Monitoring Environment Templates Monitored Objects Import Monitored Objects Data Fields Deployment Icinga 2 Agents Configuration Baskets Dashboard Monitoring Status Integration with Elasticsearch VMD Permissions Notifications Jobs API Configuring Icinga Monitoring Retention Policy NetEye Self Monitoring Concepts Collecting Events Add a Filter Node WHERE Conditions Iterating over Event fields Retrieving Payload of an Event Extract Variables Create a Rule Tornado Actions Test your Configuration Export and Import Configuration Example Under the hood Development Retry Strategy Configuration Thread Pool Configuration API Reference Configure a new Business Process Create your first Business Process Node Importing Processes Operators The ITOA Module Configuring User Permissions Telegraf Metrics in NetEye Telegraf Configuration Telegraf on Monitored Hosts Visualizing Dashboards Customizing Grafana The NetEye Geo Map Visualizer Map Viewer Configuring Geo Maps NagVis Audit Log Overview Shutdown Manager user Shutdown Manager GUI Shutdown Commands Advanced Topics Overview User Role Management Cube Use Cases ntopng and NetEye Integration Permissions Retention Advanced Topics Overview User Roles Install Alyvix Core Install Alyvix Service Nodes RDP Client Building Tools Editor: Interface Overview Editor: Script Building Editor: Managing Scripts Designer: Interface Overview Designer: Interface Options Designer: Component Tree Selector: Interface Overview Test Case Management Dashboard Use Cases Overview Architecture Authorization Kibana Elasticsearch Cluster Elasticsearch Configuration Replicas on a Single Node Elasticsearch Performance tuning Overview Enabling El Proxy Sending custom logs to El Proxy Configuration files Commands Elasticsearch Templates and Retentions El Proxy DLQ Blockchain Verification Handling Blockchain Corruptions El Proxy Metrics El Proxy Security El Proxy REST Endpoints Agents Logstash Rsyslog Elastic APM Elastic RUM Multitenant OpenTelemetry Collector Elastic XDR Overview Authorization in the Command Orchestrator Module Configuring CLI Commands Executing Commands Overview Permissions Installation Plugins Single Tenancy Multitenancy Communication through a Satellite Asset collection methods Display asset information in monitoring host page Overview Customers Availability Event Adjustment Outages Resource Advanced Topics Introduction The Intelligence We Produce Mitre Attack Coverage Getting Started Settings SATAYO Items Intelligence Requirements Managed Service Request Form FAQ Changelog SATAYO Community NetEye.Cloud as a SaaS solution NetEye.Cloud Subscription Base Concepts Authentication Options Authentication via IdP Group Claims for Authorization Management Authentication via Microsoft Entra ID Authorization Navigating the UI Monitoring with NetEye.Cloud Monitored Objects Finding and Filtering Hosts Exporting Monitoring Data Viewing Host and Service Details Organizing with Groups Tactical Overview Problems View Dashboard Typical Daily Interactions Scheduled Downtime Notifications and Alerts VMD Business Service Monitoring Business Process Logic Business Process View Asset Management in NetEye.Cloud Automatic Inventory Collection Software & License Management Contract & Supplier Management Change & Lifecycle Management SOC System Administrator (AdS) Access to NetEye and Elastic Elastic Dashboards Elastic Discover Elastic Alerts Elastic Rules Introduction to SOC Attacker Centric Service Description NetEye SIEM About SATAYO Threat Intelligence and Security Operations How SATAYO works MITRE ATT&CK Coverage Dashboard SATAYO Findings SATAYO REST API SaaS & Managed Mode Before you start Update Procedure Single Node Upgrade from 4.49 to 4.50 Cluster Upgrade from 4.49 to 4.50 Satellite Upgrade from 4.49 to 4.50 DPO machine Upgrade from 4.49 to 4.50 Create a mirror of the RPM repository Sprint Releases Feature Troubleshooting Backup and Restore Tornado Networking Service Management - Incident Response IT Operation Analytics - Telemetry Identity Provider (IdP) Configuration NetEye Cluster on Microsoft Azure NetEye Cluster on AWS Introduction to NEP Getting Started with NEPs Online Resources Obtaining NEP Insights Available Packages Advanced Topics NEP Updates & Upgrades Setup Configure swappiness Restarting Stopped Services Enable stack traces in web UI How to access standard logs Director does not deploy when services assigned to a host have the same name How to enable/disable debug logging Activate Debug Logging for Tornado Modules/Services do not start Sync Rule fails when trying to recreate Icinga object How to disable InfluxDB query logging Managing an Elasticsearch Cluster with a Full Disk Some logs are not indexed in Elasticsearch Elasticsearch is not functioning properly Reporting: Error when opening a report Debugging Logstash file input filter Bugfix Policy Reporting Vulnerabilities Cyber Resilience Act Compliance Glossary

Business Service Monitoring

Business Service Monitoring is available as part of the NetEye’s cloud-based monitoring solution, giving your organization a business-oriented view of IT infrastructure and its impact on services.

Business Service Monitoring links technical monitoring data directly to business outcomes, allowing you to track the health and performance of your critical processes in real time. It allows you to drill down from high-level services such as email or ERP to progressively lower-level services such as database servers and routers. This can help you to prioritize which devices should be repaired first in the event of an emergency, as well as explore recovery strategies with hypothetical incidents.

With Business Service Monitoring in the NetEye.Cloud, you are able to:

  • Visualize parts of your IT infrastructure in a clear hierarchical view;

  • Understand the business impact of individual services;

  • Assess potential impact scenarios, such as:

    • What happens if a specific server is powered down?

    • Would critical services be affected?

    • Which applications would be impacted?

  • View process-based dashboards that provide a business-level perspective;

  • Receive notifications triggered at the process or sub-process level;

  • Gain a quick, top-level overview of thousands of components on a single screen;

This fully-managed service ensures you benefit from powerful monitoring insights while the operations team takes care of all configuration and updates.

In the NetEye.Cloud, Business Service Monitoring is delivered as an empty container service. Unlike the on-premises installation, you will not need to create or configure business processes themselves. Instead:

  • The information and details about required business processes are to be provided during onboarding.

  • Operations team sets up and configures those processes for you.

  • Once live, you can track and monitor your business services through dashboards, reports, and notifications.

  • If you need to introduce new processes or adjust existing ones, you may request changes.

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