User Guide Functional Overview Requirements Architecture System Installation NetEye Additional Components Installation Setup The neteye Command Director NetEye Self Monitoring Tornado Business Service Monitoring IT Operation Analytics - Telemetry Geo Maps NagVis Audit Log Shutdown Manager Reporting ntopng Visual Monitoring with Alyvix Elastic Stack IT Operations (Command Orchestrator) Asset Management Service Level Management Cyber Threat Intelligence - SATAYO NetEye Update & Upgrade How To NetEye Extension Packs Troubleshooting Security Policy Glossary
module icon Service Level Management
Overview Customers Availability Event Adjustment Outages Resource Advanced Topics
ntopng Visual Monitoring with Alyvix Elastic Stack IT Operations (Command Orchestrator) Asset Management Service Level Management Cyber Threat Intelligence - SATAYO Introduction to NetEye Monitoring Business Service Monitoring IT Operation Analytics Visualization Network Visibility Log Management & Security Orchestrated Datacenter Shutdown Application Performance Monitoring User Experience Service Management Service Level Management & Reporting Requirements for a Node Cluster Requirements and Best Practices NetEye Satellite Requirements TCP and UDP Ports Requirements Additional Software Installation Introduction Single Node Cluster NetEye Master Master-Satellite Architecture Underlying Operating System Acquiring NetEye ISO Image Installing ISO Image Single Nodes and Satellites Cluster Nodes Configuration of Tenants Satellite Nodes Only Nodes behind a Proxy Additional NetEye Components Single Node Cluster Node Satellites Nodes only Verify if a module is running correctly Accessing the New Module Cluster Satellite Security Identity and Access Management External Identity Providers Configure federated LDAP/AD Emergency Reset of Keycloak Configuration Advanced Configuration Authorization Resources Tuning Advanced Topics Basic Concepts & Usage Advanced Topics Monitoring Environment Templates Monitored Objects Import Monitored Objects Data Fields Deployment Icinga 2 Agents Configuration Baskets Dashboard Monitoring Status VMD Permissions Notifications Jobs API Configuring Icinga Monitoring Retention Policy NetEye Self Monitoring 3b Concepts Collecting Events Add a Filter Node WHERE Conditions Iterating over Event fields Retrieving Payload of an Event Extract Variables Create a Rule Tornado Actions Test your Configuration Export and Import Configuration Example Under the hood Development Retry Strategy Configuration Thread Pool Configuration API Reference Configure a new Business Process Create your first Business Process Node Importing Processes Operators The ITOA Module Configuring User Permissions Telegraf Metrics in NetEye Telegraf Configuration Telegraf on Monitored Hosts Visualizing Dashboards Customizing Performance Graph The NetEye Geo Map Visualizer Map Viewer Configuring Geo Maps NagVis 3b Audit Log 3b Overview Shutdown Manager user Shutdown Manager GUI Shutdown Commands Advanced Topics Overview User Role Management Cube Use Cases ntopng and NetEye Integration Permissions Retention Advanced Topics Overview User Roles Nodes Test Cases Dashboard Use Cases Overview Architecture Authorization Elasticsearch Overview Enabling El Proxy Sending custom logs to El Proxy Configuration files Commands Elasticsearch Templates and Retentions El Proxy DLQ Blockchain Verification Handling Blockchain Corruptions El Proxy Metrics El Proxy Security El Proxy REST Endpoints Agents Logstash Elastic APM Elastic RUM Log Manager - Deprecated Overview Authorization in the Command Orchestrator Module Configuring CLI Commands Executing Commands Overview Permissions Installation Single Tenancy Multitenancy Communication through a Satellite Asset collection methods Display asset information in monitoring host page Overview Customers Availability Event Adjustment Outages Resource Advanced Topics Introduction Getting Started SATAYO Items Settings Managed Service Mitre Attack Coverage Changelog Before you start Update Procedure Single Node Upgrade from 4.41 to 4.42 Cluster Upgrade from 4.41 to 4.42 Satellite Upgrade from 4.41 to 4.42 DPO machine Upgrade from 4.41 to 4.42 Create a mirror of the RPM repository Sprint Releases Feature Troubleshooting Tornado Networking Service Management - Incident Response IT Operation Analytics - Telemetry Identity Provider (IdP) Configuration Introduction to NEP Getting Started with NEPs Online Resources Obtaining NEP Insights Available Packages Advanced Topics Upgrade to NetEye 4.31 Setup Configure swappiness Restarting Stopped Services Enable stack traces in web UI How to access standard logs Director does not deploy when services assigned to a host have the same name How to enable/disable debug logging Activate Debug Logging for Tornado Modules/Services do not start Sync Rule fails when trying to recreate Icinga object How to disable InfluxDB query logging Managing an Elasticsearch Cluster with a Full Disk Some logs are not indexed in Elasticsearch Elasticsearch is not functioning properly Reporting: Error when opening a report Debugging Logstash file input filter Bugfix Policy Reporting Vulnerabilities Glossary 3b

Resource

Resource Contracts

In order to configure a resource contract, you need to have defined a customer like described in the corresponding section above. You also need to have set up suitable dashboard(s) in Grafana that should be linked to the contract.

A user can define Resource Contracts for its resources to generate the SLM Resource reports. To add a new Resource Contracts for SLM, go to SLM > Resource Contracts and enter appropriate values for the following options:

  • Name: The name of this contract

  • Description: A more user-friendly description of the contract

  • Customer: You can set in the Customer tab the customer whose analytical dashboard in Grafana will be included in the resource report. The customers will appear the dropdown, if they have Analytics Module access, and an assigned role that is in common with the SLM user.

  • Dashboard: An analytical dashboard (static) of a customer in Grafana

To prevent a user from creating very large resource reports, there is a restriction in place, that sets the maximum number of panels that can be included in the report. A user cannot add a new Resource Contract, if the number of panels in the selected dashboard exceeds the limit.

This limit can be increased manually, by updating the dashboard_panel_size value in below SLM Module config file /neteye/shared/icingaweb2/conf/modules/slm/config.ini

Please be warned that increasing this limit will lead to a proportional decrease in performance.

Resource Reports

Note

Before configuring a new report, make sure appropriate permissions are granted to the user’s NetEye role. If the user has to to define a new report he should have at least the General module access enabled both for SLM Module and for Reporting, and the reporting/reports permission enabled under the Reporting section.

To create an SLM resource report, you will need to:

  • Configure one or more customers and resource contracts in the SLM module

  • Create a new report in the Reporting module and set the following fields, which are all compulsory:

    • Name: A name that uniquely identifies the report

    • Timeframe: Selecting a value here defines for how much time the report will be generated.

    • Report: Set this to SLM Resource Report, whereupon the form will add the following field.

    • Customers: Choose for which customer you want to create the report. In Customers drop-down menu, you will be able to select only customers who either have access to the Analytics Module or have a role in common with the SLM user himself.

    • Resource Contracts: Choose the contract, linked to the analytics dashboard for a selected customer.

After you click on “Create Report”, the report will appear in the list of available reports.

Within each report, you can read the details related to the selected contract. The SLM Resource Reports will contain all the static panels including panels inside the rows of a Grafana dashboard linked to the selected resource contract.

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