Service Management - Incident Response

• How to Create a Report for a Hostgroup
• How to Calculate Availability using the SLM Module
  • Step #1: Configure a Time Period
  • Step #2: Configure an SLA Type
  • Step #3: Add a Customer
  • Step #4: Add a Contract
  • Step #5: Create the Availability Report
• How to Show the Availability of a Business Process
  • Prerequisites
  • Step #1: Set up a Business Process (or Reuse an Existing One)
  • Step #2: Configure Checks in Director
  • Step #3: Configure Time Periods in Director
  • Step #4: Set up Service Level Management
  • Step #5: Create the Report
• How to Export SLM Data to a CSV File
  • Prerequisites
  • The Export Script
• How To Create a Customised Theme For SLM Availability Reports
  • Scenario
  • Step #1: Copy the necessary files
  • Step #2: Add the logo
  • Step #3: Customise the CSS
  • Conclusions