User Guide

Upgrade from 4.18 to 4.19

This guide will lead you through the steps specific for upgrading from a NetEye Single Node installation from version 4.18 to 4.19.


Remember that you must upgrade sequentially without skipping versions, therefore an upgrade to 4.17 is possible only from 4.16; for example, if you have version 4.14, you must first upgrade to the 4.15, then 4.16, and so on.

Before starting an upgrade, you should very carefully read the release notes on NetEye’s blog and check the feature changes and deprecations specific to the version being upgraded. You can check also the Additional steps to verify if there are changes that might significantly impact your NetEye installation.

Breaking Changes


  • InfluxDB authentication and TLS encryption are enabled by default. Existing agent configurations must be manually updated to support the new security measures. Please refer to Additional Steps to understand how to migrate direct clients to InfluxDB to nats output.

  • NATS Server multi-tenancy.conf file is overwritten by default on each neteye_secure_install execution. This is required to automate the configuration of the NATS Server Multi Tenancy features. To avoid the loss of the previous configuration the file is backed up before being overwritten. Customization of the multi-tenancy.conf is not supported.

  • Telegraf default telegraf.conf file is removed from /neteye/shared/telegraf/conf. Telegraf is now considered a local service, thus existing Telegraf configurations must be manually migrated as explained in this section before proceeding with the upgrade.

  • Logstash default pipelines have been refactored to provide dedicate pipelines per Beats agent. Pipelines for Auditbeat, Filebeat and Winlogbeat are now part of the default pipelines (see Enabling El Proxy for further details), thus existing pipeline customizations must be manually migrated to the new pipeline schema. Please refer to Additional Steps to understand how to migrate your customizations.

Update Procedure

Ensure that you have already updated your operating system by following the CentOS and NetEye Update procedures.


The update procedure must be completed successfully before starting the upgrade.

Verify eligibility to upgrade

In order to verify if your installation can be upgraded, run from the command line the command:

# nohup neteye upgrade

Like neteye update, the neteye upgrade command will run a number of checks to make sure that:

  • NetEye installation is healthy

  • The version on NetEye installed is eligible for upgrade, that is, it checks which is the installed version (i.e., 4.xx) and that the last upgrade was finalized, i.e., the neteye_finalize_installation script was carried out successfully

  • NetEye is fully updated and there are no minor (bugfix) updates to be installed

Moreover, it checks are all successful, neteye upgrade will perform also these additional tasks:

  • Disable fencing (NetEye Clusters only)

  • Put all nodes into standby except the one on which the command is executed (NetEye Clusters only) so that they are no longer able to host cluster resources


The neteye upgrade command may take a long time before it completes successfully, so please do not interrupt it until it exits.

If any of these tasks is unsuccessful, a message will explain where the command failed, allowing you to manually fix the corresponding step. For example, if the exit message is similar to the following one, you need to manually install the latest updates.

"Found updates not installed"
"Example: icingacli, version 2.8.2_neteye1.82.1"

Then, if needed, the command will:

  1. Update all the NetEye repositories to the newer version (i.e., 4.yy, which is the next version to which it is possible to upgrade)

  2. Install all the RPMs of the newer version (i.e., 4.yy)

  3. Upgrade the NetEye’s yum groups

If the neteye upgrade command is successful, a message will inform you that it is possible to continue the upgrade procedure, by checking if there are some manual migrations to carry out: if there are, they will be listed in the next section.

Additional steps

NATS Server

In case you have one or more Satellites configured, you need to migrate the existing NATS Server configuration. Please refer to this section to understand how to migrate your NATS Server configuration.


Starting with NetEye 4.19, InfluxDB built-in authentication based on user credentials and TLS encryption are enabled by default, while Icinga2’s InfluxDB Writer feature and Grafana datasource configuration will be updated. An InfluxDB admin user named root is created at secure install time and its password is stored in the file /root/.pwd_influxdb_root. The root user is the only user entitled to perform administrative changes to InfluxDB, like managing users or databases, but it is not meant to be used for reading from or writing to a database. Existing agent configurations, like telegraf for example, that read or write data directly to InfluxDB must be manually updated to support the new authorization mechanism.

The NetEye administrator is responsible for updating agent configurations which writes or reads data to or from InfluxDB, because agents will not be updated automatically. Therefore, the NetEye administrator has to create an InfluxDB user with appropriate privileges (e.g., write or read) and update client configuration.


Logstash Beats-related configuration are being moved to dedicated pipelines. The change is at Ingestion (Logstash) level to better distribute the logs between filters. Each Beats agent has a dedicated pipeline and a dedicated configuration folder in which all the input, filter and output configuration files must be put.

The NetEye administrator is responsible for migrating custom configuration files related to Beats agents from conf.d folder into the correct pipeline folder.

For example, the Winlogbeat filter file 1_f03001_agent_beats_windows.filter must be moved from conf.d to conf.winlogbeat.d dedicated folder.

If you are unsure on what and how to migrate files please contact our support team.

Migration of RPM Configuration

Each upgraded package can potentially create .rpmsave and/or .rpmnew files. You will need to verify and migrate all such files.

You can find more detailed information about what those files are and why they are generated in the official RPM documentation.

Briefly, if a configuration file has changed since the last version, and the configuration file was edited since the last version, then the package manager will do one of these two things:

  • If the new system configuration file should replace the edited version, it will save the old edited version as an .rpmsave file and install the new system configuration file.

  • If the new system configuration file should not replace the edited version, it will leave the edited version alone and save the new system configuration file as an .rpmnew file.


You can use the following commands to locate .rpmsave and .rpmnew files:

# updatedb
# locate *.rpmsave*
# locate *.rpmnew*

The instructions below will show you how to keep your customized operating system configurations.

How to Migrate an .rpmnew Configuration File

The update process creates an .rpmnew file if a configuration file has changed since the last version so that customized settings are not replaced automatically. Those customizations need to be migrated into the new .rpmnew configuration file in order to activate the new configuration settings from the new package, while maintaining the previous customized settings. The following procedure uses Elasticsearch as an example.

First, run a diff between the original file and the .rpmnew file:

# diff -uN /etc/sysconfig/elasticsearch /etc/sysconfig/elasticsearch.rpmnew


# vimdiff /etc/sysconfig/elasticsearch /etc/sysconfig/elasticsearch.rpmnew

Copy all custom settings from the original into the .rpmnew file. Then create a backup of the original file:

# cp /etc/sysconfig/elasticsearch /etc/sysconfig/elasticsearch.01012018.bak

And then substitute the original file with the .rpmnew:

# mv /etc/sysconfig/elasticsearch.rpmnew /etc/sysconfig/elasticsearch

How to Migrate an .rpmsave Configuration File

The update process creates an .rpmsave file if a configuration file has been changed in the past and the updater has automatically replaced customized settings to activate new configurations immediately. In order to preserve your customizations from the previous version, you will need to migrate those from the original .rpmsave into the new configuration file.

Run a diff between the new file and the .rpmsave file:

# diff -uN /etc/sysconfig/elasticsearch.rpmsave /etc/sysconfig/elasticsearch


# vimdiff /etc/sysconfig/elasticsearch.rpmsave /etc/sysconfig/elasticsearch

Copy all custom settings from the .rpmsave into the new configuration file, and preserve the original .rpmsave file under a different name:

# mv /etc/sysconfig/elasticsearch.rpmsave /etc/sysconfig/elasticsearch.01012018.bak

Finalization Procedure

Once all the steps in the upgrade procedure have been carried out, you should finalize them. The following command will apply the necessary changes to your NetEye installation:

# nohup neteye_secure_install

Next, start any potentially stopped and/or newly installed NetEye services:

# neteye start

Complete the upgrade process by launching the following script:

# neteye_finalize_installation


You should launch the finalize command only if all previous steps have been completed successfully. If you encounter any errors or problems during the upgrade process, please contact our our service and support team to evaluate the best way forward for upgrading your NetEye system.

Troubleshooting: Failing health checks, migration of modules

After the finalization procedure has successfully ended, you might notice in the Problems View that some health check fails and is in state WARNING. The reason is that you are using some module that needs to be migrated, because some breaking change has been introduced in the release.

Hence, you should go to the Problems View and check which health check is failing. There you will also find instructions for the correct migration of the module, which is in almost all cases amounts to enabling an option: the actual migration will then be executed manually.

Upgrade NetEye Satellites

Starting with NetEye 4.19 Satellites are officially supported in NetEye. Please refer to NetEye Satellite configuration to understand how to migrate your Satellites to the standard configuration.